Refund Policy

Thank you for shopping with retrounlimited.com. We want you to be fully satisfied with your purchase. If for any reason you're not happy with your order, we're here to help.

1. Returns

We accept returns within 14 days of the delivery date.

To be eligible for a return:

  • The item must be unused, in its original packaging, and in the same condition that you received it.

  • You must provide proof of purchase (e.g., order number or receipt).

To start a return, please contact us at [Insert Contact Email]. Do not send the product back without first contacting us.

2. Non-Returnable Items

Certain items cannot be returned, including:

  • Gift cards

  • Downloadable or digital products

  • Items marked as Final Sale

  • Personalized or custom-made products

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method within 5–10 business days.

  • Shipping costs are non-refundable, unless the return is due to our error (e.g., wrong or defective item).

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, email us at [Insert Contact Email] with a photo of the issue and your order number.

5. Shipping for Returns

You will be responsible for paying the shipping costs for returning your item, unless the return is due to our error.

We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee we will receive your returned item.

6. Late or Missing Refunds

If you haven’t received a refund yet:

  • First, check your bank account again.

  • Then contact your credit card company — it may take some time before your refund is officially posted.

  • Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and still have not received your refund, please contact us at [Insert Contact Email].

7. Contact Us

For questions about returns or refunds, please contact us at:

📧 Email: sterzoshop@gmail.com